Booked mani-pedi (classic French), listed as "Nail Art Tier 1" so expected this to be routine for the salon. 3+ hrs later, nails still didn't match. No hand sanitizing offered. Technician touched my nails before asking what I wanted, grabbed wrong color until shown photos, over-filed mid-cure leaving nails bulky and much shorter/uneven. When I flagged thickness 3rd time, she blamed "my nails" butphotos show otherwise. UV lamp burned my skin. 3 staff heard concerns, ignored, no manager present.