Getting back to the salon: an update on reopening

The government has announced that hairdressers can officially reopen from 13/02/2021. Other businesses will follow suit towards the end of the month.

So, what will it look like inside the salon? Social distancing measures will still be in place, along with increased hygiene and safety measures and limits on the number of people allowed in the salon at once. You’ll need to make sure you’ve booked an appointment too as walk-ins are prohibited right now. With that in mind, booking online is the best way to go (you can do that on Treatwell up to three months in advance, you know). Don’t wait around, though, calendars are already filling up.

We continue to work closely with our salon partners to share advice and guidance on health, safety and wellbeing. Here's how you can help:

If you have a booking for a beauty treatment before 28/02/2021, you can reschedule your appointment until 09/02/2021, 12 PM. Bookings that are not rescheduled, will be cancelled. Prepaid bookings are automatically refunded.

Please note that it takes 3-5 business days for the amount to be returned to your account. Have you paid (partially) with a Treatwell giftvoucher? The value will be credited as 'credit' to your account.

We continue to work closely with our salon partners to share advice and guidance on health, safety and wellbeing. Here's how you can help:

  1. Salons adhering to social distancing measures may limit the number of clients allowed inside the salon at once, or prevent clients turning up for walk-in appointments. Make sure to book ahead to guarantee an appointment.
  2. Wash and sanitise your hands often to prevent the spread of bacteria. Try to do this prior to arriving at the salon and once you're inside (if possible). Don't forget that 20-second washing rule for properly clean hands
  3. If you're feeling unwell, have been ill recently, or have been in contact with anyone confirmed to have COVID-19, please do not attend any appointments. Don't worry, rescheduling is easy (even if you've pre-paid). You'll find a link to reschedule in your booking confirmation email or in 'My Bookings' on the app.
  4. Though reuniting with your stylist will be glorious, avoid hugging, shaking hands or any physical contact that's not necessary inside the salon. This, again, adheres to social distancing measures and prevents the potential spread of germs.
  5. Pay for your treatment in advance (when booking), so that you and your stylist will not have to handle cash in the salon. Contactless card payments are another way to minimise, well, contact.
  6. Salon partners may decide to leave their entrance doors open to avoid clients touching the handle (and spreading bacteria to other areas). If it's open when you arrive, just ask a team member if they'd like to keep it open.
  7. We'd suggest taking a drink with you to your appointment (like a bottle of water or a coffee from somewhere nearby), to avoid using the salon's cups.
  8. If you've been advised to wear a mask then please do so. You may notice our salon partners wearing masks more frequently for their own protection and yours.
Laatste update: 05/02/2021