Treatwell
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Frequently Asked Questions

We've gathered together the most common questions posed to Treatwell and answered them as best we can. We hope they help with the one that's niggling you...

Click here to get in touch with our team.

General enquiries

Payment

Change and cancel

Reviews

Account

Other

Booking

How do I book a treatment?

First go to the homepage and search by city and/or type of treatment. You can also search directly for the name of the salon. This brings you to a search results page where you can filter and sort to your heart's content.

Have you found your favourite salon? Choose a treatment from the list and select your preferred date and time in the calendar.

Enter your name, email address and phone number on the payment page and select a payment method. Voilà! You have booked your treatment and you will receive a confirmation email.

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How do I pay for my booking?

You can choose between two options: pay online with PayPal, Bancontact or by credit card, or you can pay at the salon in cash or with your debit card.

You can also pay for a treatment by redeeming your booking credit, discount code or Treatwell Gift Card.

PLEASE NOTE: this is only possible if you choose to pay online.

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How do I change my booking?

To do so, you can either reschedule by clicking the "Reschedule" link in your order confirmation or in your account. Or just get in touch with us so we can help you out. You can call us on 02 588 47 55 (8:30 AM – 8:30 PM Monday to Friday, 9 AM – 6 PM Saturdays and Sundays) or send an email to info@treatwell.be.

PLEASE NOTE: you can cancel your booking free of charge up to 24 hours in advance.

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How do I cancel my booking?

On your account you will find an overview of your bookings. Choose the option ‘Cancel booking’ on the booking that you wish to cancel.

PLEASE NOTE: should the option to cancel a booking not be available any more due to the free cancellation period being due, then you can reach out to us. Once the free cancellation period is due, charges may apply.

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How do I know my booking is confirmed?

You will receive a confirmation via email. And if you have a Treatwell account you will be able to see a list of the bookings you have placed.

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Why haven't I received my confirmation email yet?

It doesn't happen often, but the email probably ended up in your junk folder. To avoid this from happening again, add Treatwell to your list of trusted/safe email addresses.

Besides: if the booking is listed in your account, it means that it is confirmed. If you want to be sure, you can always call us on 02 588 47 55 (8:30 AM – 8:30 PM Monday to Friday, 9 AM – 6 PM Saturdays and Sundays or send an email to info@treatwell.be.

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Where can I find the salon contact details?

These are listed in the confirmation email, in the booking details in your account and on the salon page on Treatwell.

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Payment

Do you charge for online payments?

No. No transaction fees are applied when paying by Bancontact, PayPal or credit card. Not even when you cancel within the free cancellation period: in this case we will reimburse your payment.

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My online payment failed. Now what?

That's too bad. Please contact us as soon as possible, so we can find out exactly what went wrong. Call us on 02 588 47 55 (8:30 AM – 8:30 PM Monday to Friday, 9 AM – 6 PM Saturdays and Sundays or send an email to info@treatwell.be.

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Is it safe to pay online through Treatwell?

We care about the security of your payments! All online payments are processed by a reliable party: Adyen. Paying through Treatwell.be is safe.

How do I redeem a (digital) voucher or discount code?

After choosing your treatment, the date and the time, we will ask you to fill in your personal details to complete the booking. You can enter your voucher or discount code on this page.

PLEASE NOTE: you can only redeem a (digital) voucher or discount code if you pay online.

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What happens to my online payment if I cancel my booking?

Your payment will be refunded within a maximum of 3 to 5 working days. Depending on how you paid, with PayPal, Bancontact or by credit card, your money will be refunded or credited to your card.

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Is it possible to pay in cash?

Yes, you can. Select 'Pay at the salon' on the payment page and settle the bill after your treatment. The 'Pay at the salon' option is only possible for treatments that do not exceed 150 EUR. If a salon has an ATM, you can also pay by card.

PLEASE NOTE: if you pay at the salon it is not possible to use a discount code, credit or a gift card.

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Which credit cards do you accept?

You can pay by Mastercard, VISA and American Express.

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My discount code is not working. How come?

There can be several reasons for this

  • Have you already used this code earlier? In that case, you cannot use it again
  • Discount codes only apply to online payments

If none of those reasons apply to you, please contact us. Call us on 02 588 47 55 (8:30 AM – 8:30 PM Monday to Friday, 9 AM – 6 PM Saturdays and Sundays) or send an email to info@treatwell.be.

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Change and cancel

How do I cancel my booking?

On your account you will find an overview of your bookings. Go to the booking you would like to cancel and choose the option ‘Prefer to cancel your booking?’. Cancellation of your booking is also possible through the cancellation link in the order confirmation mail we sent to you.

PLEASE NOTE: you can cancel your booking free of charge up to 24 hours in advance.

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How do I change my booking?

To do so, you can either reschedule by clicking the "Reschedule" link in your order confirmation or go to your order in your account and click on ‘Want to reschedule your booking?’. Or just get in touch with us so we can help you out. You can call us on 02 588 47 55 (8:30 AM – 8:30 PM Monday to Friday, 9 AM – 6 PM Saturdays and Sundays) or send an email to info@treatwell.be.

PLEASE NOTE: you can cancel your booking free of charge up to 24 hours in advance.

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Reviews

How do I post a review?

After you had your treatment, which we hope you enjoyed, we will send you an email asking you to review the salon and your treatment. The email contains a direct link to the review page. Here you can share your thoughts about your treatment. By placing a review your help fellow Treatwell customers in their search for their perfect treatment.

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Can I delete or change a review?

Your review will appear within 24 hours. You cannot adjust or delete a review yourself.

Made a mistake? You can call us on 02 588 47 55 (8:30 AM – 8:30 PM Monday to Friday, 9 AM – 6 PM Saturdays and Sundays) or send an email to info@treatwell.be.

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Why should I leave a review?

We would like everyone to enjoy his or her treatment! If everyone shares his or her experience, not only will the salon profit from it, but you also make it easier for other people to make a choice from our extensive selection.

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Account

How do I create an account?

Go to the homepage and click on 'Sign in / log in'. A new window will open. You can choose between creating an account with your Facebook login or by entering your email address.

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What are the advantages of having an account?

First of all, you can view all your previous bookings and if you liked a certain salon, you can book there again with just one click. On top of that, you can save your favourite salons and even set up a wish list of salons you would like to try out.

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Do I need to create an account to make a reservation?

You don't have to, but it is useful. You can view all your previous bookings and book the same treatment again with just one click. On top of that you can also cancel your appointment free of charge up to 24 hours in advance.

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Can I delete my account?

You can, but we suggest you don't. Please call us on 02 588 47 55 (8:30 AM – 8:30 PM Monday to Friday, 9 AM – 6 PM Saturdays and Sundays) or send an email to info@treatwell.be.

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I forgot my password. Now what?

Click on 'Forgot your password?'. Within a couple of minutes you will receive an email from us. The email contains an easy link to reset your password.

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Other

Is it possible to unsubscribe from your newsletter?

Yes, that is possible. Click on the link at the bottom of the newsletter to edit your email preferences. Through this link you can choose to no longer receive our newsletters. If you encounter any issues, then call us on 02 588 47 55 (8:30 AM – 8:30 PM Monday to Friday, 9 AM – 6 PM Saturdays and Sundays) or send an email to info@treatwell.be.

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Your website was not working. What was going on?

Sorry! We were most likely updating our website. This usually only takes a couple of minutes.

Where can I find the salon's phone number?

When you book via Treatwell, we take care of everything for you. So there is no need to call the salon. If you have any troubles, we will be happy to help you. Call us on 02 588 47 55 (8:30 AM – 8:30 PM Monday to Friday, 9 AM – 6 PM Saturdays and Sundays) or send an email to info@treatwell.be.

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When will I receive my gift card?

You will receive your PDF gift card right away by email. If you bought it for someone else, they will receive it via email and you will also get a confirmation from us.

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